MSP IT answering
services.

Offer 24/7 technical support from a team of
trained virtual receptionists.
Our Pricing

What is an MSP answering
service?

An MSP answering service, AKA MSP support service is a customer
service solution that answers calls on behalf of managed service
providers. Using your customized scripts, we take and relay
messages, book appointments, and more.

Just like you, we’re proud to provide a technical service that
supports others.

Top Feature of 1Calling's MSP Answering Service

Ensure every caller receives the professional support they expect, whether you’re in
corporate law, family law, or any other field.

24/7 Customer Service

Provide round-the-clock support with our team of expert virtual receptionists and ensure no call goes unanswered.

Live Chat Answering

We don’t just handle calls– we also manage live chats on your website, offering real-time assistance to potential clients.

Lead Qualification

Convert more leads with our intelligent lead qualification system, capturing and assessing caller needs to grow your client base.

Appointment Scheduling

Stay organized and never miss an opportunity with our secure, hassle-free appointment scheduling system.

Why it works

Always available

Be there for your prospective customers. Anywhere, anytime.

Capture every lead

Never miss an opportunity when clients call.

No voicemail, no bots

Win more business with real people, not automated voices.

Never closed for business

Work from home, your office, or Anywhere.

Know your callers

We recognize your returning callers for a personalized experience.

Manage your calls

Busy? Have an important meeting? We've got you covered.

The voice (and ears) of your business.

Our professional receptionists are an extension of your business.

They use your script, speak your language and understand your intake
process, to give callers consistently on-brand service.

Let’s talk.

Tell us about your firm, your clients and your goals. We work with you to create call flows to give your clients the best experience.

Start forwarding your calls.

Our friendly receptionists engage and interact with your leads and customers, 24/7.

Stay up-to-date Anywhere.

See details of your interactions via our app, SMS, or email.

Hear how we sound.

To hear how we could answer your calls,
enter your details and call us for free.

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FAQs.

We answer your calls just as you would! During the onboarding process, we get to know your business and help you build customized scripts. You can amend scripts and update your preferences on how we handle your calls at any time.

It can take anywhere between twenty minutes to 24 hours, depending on which features you want. Once we've completed
your onboarding call, we can start handling your customer service. Sign up today to start seeing the benefits of our service tomorrow.

Yes! Our pricing plans are fully scalable. So you can upgrade to add more minutes for busy seasons, downgrade during
quieter times, and cancel at any time.

Hiring your own in-house team is an option, but it also tends to be more expensive than using an answering service. You
also have to account for holidays, sick days and other interruptions to service. Likewise, hiring a fixed-location call center
leaves your service vulnerable to power outages and other disruptions. Our receptionists work in a distributed model,
ensuring your service is protected from localised power outages and other disruptions.

We do not charge to block calls but we don't automatically block calls. You can always get in touch with our client services
team to block a specific number. When our receptionists realise it's a spam call, they hang up and we don't charge for the
first thirty calls that last less than thirty seconds. You can also add IVR to block all “robo calls”.

Can't find the answer to your question? Call us now: 100-000-2222