What is a healthcare
answering service?
A healthcare answering service is a HIPAA-compliant patient service solution. The service provides healthcare practices with a team of virtual receptionists to answer calls and schedule appointments.
Our professional, empathetic receptionists engage with your patients 24/7 to give you time to focus on managing your practice.
The top features of an answering
service for healthcare companies.
24/7 patient service
Give patients professional support from a team of virtual receptionists, 24 hours a day.
Live chat answering
We can answer chats on your website just like we do your calls.
Lead qualification
Capture and qualify callers’ needs and convert more leads to customers.
Appointment booking
Book more appointments and grow with secure appointment scheduling.
Why Our Scheduling Works
Critical Care Availability
Round-the-clock coverage with 90-second emergency response protocol.
- Holiday & Weekend coverage
- On-call physician routing
- Natural Disaster Protocols
Patient-Centered Service
EMR-integrated caller recognition with full medical history awareness.
- Chronic condition flags
- Preferred language tracking
- Family access permissions
HIPAA-Secure Flexibility
Secure remote teams trained in healthcare compliance.
- Encrypted communication
- SOC 2 Type II certified.
- PHI protection audits.
98%
Patient Satisfaction
<2min
Avg. Response Time
100%
Compliance Rate
The voice (and ears) of your practice.
From lead qualification to 24/7 live chat support, they combine expertise, efficiency and empathy to support your healthcare patients.
You’re in good company.
💬 “1Calling has been a game-changer for my business. My offices run more smoothly, and most importantly, my patients receive 24/7 support. Every call is answered by a kind, professional voice, ensuring a seamless experience.”
— Dr. Julissa, The Natural Health Center Inc.
💬 “With 1Calling, my team no longer worries about missing important calls. Their reliable 24/7 service ensures that our patients always speak to a friendly, live representative. It’s made a world of difference for us!”
— Donna Morris, North Jersey AIDS Alliance
FAQs.
A 24/7 call answering service ensures that your healthcare practice remains available to patients at all times. Our trained agents handle calls, schedule appointments, assist with inquiries, and forward urgent messages, providing seamless support even outside office hours.
Our team follows your specific protocols, ensuring a professional and compassionate approach when handling patient calls. We can provide general information, schedule appointments, take messages, or escalate urgent matters to the appropriate healthcare provider.
All calls and chats are handled by trained customer service representatives who specialize in healthcare support. They follow HIPAA-compliant procedures to ensure patient information remains secure while providing professional and courteous service.
We offer flexible pricing options tailored to healthcare providers. You can choose from per-call, per-minute, or monthly billing plans. Contact us for a customized quote that best fits your practice’s needs.
Can't find the answer to your question? Call us now: 100-000-2222
See pricing.
Find the right plan for your business.
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