eCommerce Call
Center Services.

We support all of your callers,
24/7—so you don’t miss your
valuable customers
Our Pricing

Why it works

24/7 Human Accessibility

Round-the-clock coverage across all time zones with no automated

| No Downtime, No holidays.

Emotion-Aware Interactions

Skilled agents adapting tone and approach based on real-time customer cues.

| Beyond scripted responses.

Omni-Location Operations

Seamless service delivery from home offices, corporate centers, or mobile setups.

| Always connected.

Instant Escalation Handling

Immediate human judgment for sensitive situations that bots can't resolve.

| Real problem solving.

Cultural Nuance Mastery

Native-speaking teams understanding local idioms and business etiquette.

| Global yet personal.

Adaptive Intelligence

Continuous service improvement through human experience and feedback.

| Evolving with your needs.

Guide visitors
through your website.

Remove purchase barriers, boost sales and enhance
your customer experience with an eCommerce live chat service.

Your virtual receptionists can respond to product
inquiries via phone or live chat for your eCommerce website.

24/7 support for your team
and customers.

Call routing and transfer

Choose your call-routing process and direct new opportunities to the right person on your team every time.

eCommerce lead qualification

With qualified leads delivered directly to your inbox, you can focus on converting more customers.

e-Shopping tools

Your online eCommerce call center can process orders, take payments and set up triggers for outbound calls.

CRM integration

We plug in seamlessly with the tools you use every day. Find your chosen CRMs in our integrations.

eCommerce live chat

Engage with leads on-site in real-time, at no extra cost, with an easy-to-integrate web chat widget.

Every interaction in one place

Track your usage, adjust call scripts and serve more customers through your dedicated AnswerConnect Portal.

Convert Browsers Into Loyal Customers

Human-Guided Purchasing Journeys

Our certified commerce specialists provide real-time assistance exactly when customers need reassurance to complete transactions.

68%

Higher Conversion Rate

Abandonment Prevention System

Live intervention at critical moments reduces cart abandonment by resolving doubts instantly.

92%

Cart Recovery Success

1Calling: The Voice (and Ears)
of Your Business

At 1Calling, we provide top-tier eCommerce support tailored to your business’s unique needs. Our friendly receptionists seamlessly integrate with your team, ensuring a professional and personalized customer experience.

From lead qualification to order management, we deliver consistent, high-quality support that enhances customer satisfaction. Plus, with the 1Calling app, you can manage your account anytime, anywhere—keeping you connected and in control.4o

Let’s talk.

Tell us about your business, your customers and your goals. We work with you to create call flows to give your clients the best experience.

Let us handle your calls.

Our friendly support service staff engage and interact with your leads and customers, 24/7.

Stay up-to-date Anywhere.

See details of every customer interaction via our app, SMS, or email.

Stay connected with your Personalized Call Agents

See pricing.

Find the right plan for your business.

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